Refund Policy

Scope

This policy applies to purchases made on this website, including subscriptions and one-time credit packs. It does not govern purchases from xAI, X or other services. Nothing here limits any refund, withdrawal or other consumer right required by applicable law.

Failed generation: return of credits

When a generation task is recorded as failed, its deducted credits are returned automatically. This restores your credit balance; it does not reverse a card payment. A task that is still queued or processing is not yet a confirmed failure.

If credits have not been returned after a confirmed failure, contact support with the task ID. Do not repeatedly submit the same request while waiting, as each accepted submission is a separate task.

Payment refund requests

We review payment refund requests individually. Relevant circumstances include duplicate or incorrect charges, service failures, the time since purchase, credits delivered and used, and applicable legal rights. Approval is not automatic merely because a request is submitted.

If a generated result does not meet your expectations, include the task ID and a description of the problem. AI output varies; aesthetic dissatisfaction is reviewed individually and does not automatically result in a cash refund.

Promotional or trial credits have no cash redemption value. A returned generation credit is distinct from a refund of a paid order. If a payment refund is approved, the corresponding purchased credits or subscription entitlements may be adjusted to avoid both retaining the refunded purchase and receiving its price back.

Subscription cancellation

Cancel future renewals through the billing portal available from your billing page. Cancellation and a refund are separate actions: cancellation does not automatically refund a previous charge. Review the effective cancellation date in the billing portal. One-time credit packs do not renew.

How to request a review

Contact the support email listed in the website footer. Include your account email, order number or payment receipt reference, payment date, reason for the request and relevant task IDs. Do not send passwords, verification codes or full card details.

We will communicate the outcome after reviewing the records. Approved payment refunds are returned through the payment processor to the original payment method where supported. The processor or issuing bank determines when the refund appears; we do not promise a fixed arrival date.

Related terms

See our Terms of Service and Privacy Policy for service-use and data-handling information.